Emergency · struck a service
You've hit a service. Here's exactly what to do.
Stay calm. A clear, ordered response keeps people safe and limits the damage — then we help you get back to work safely.
- 01
Make the area safe
Stop work immediately. Keep everyone clear of the service and don't move plant or machinery near it.
- 02
If anyone's in danger, call 000
Escaping gas, fire, injury or an electrical hazard means Triple Zero first — every time.
- 03
Notify the asset owner
Call the emergency line for the network you've struck — electricity, gas, water or telco — so they can isolate it. The number is on your Dial Before You Dig plans.
- 04
Then call GeoRadar
Once the area's safe, we'll get a certified locator to site to find and safely expose what's there — so you can assess the damage and dig on without a second strike.
How we help after a strike
Get eyes on the asset, fast
Once the immediate danger is controlled, the priority is understanding exactly what's down there before anyone digs again. Our certified locators use electromagnetic and ground-penetrating radar equipment to find and identify every service in the area, then non-destructive hydro excavation safely exposes the asset so the damage can be assessed and the rest of the job completed without a repeat.
Free, no-obligation quote